Every line of code, every implementation, and every support call comes from one U.S.-based team in Plymouth Meeting, Pennsylvania. No offshore handoffs. No outsourced support. The people who build the platform are the same people who answer the phone.
TRAISR wasn't designed around a product roadmap — it evolved alongside the municipalities using it. Every workflow, report, and feature reflects decades of real operational experience, not assumptions made in a boardroom. That's why the platform fits the way local government actually works.
JD coordinates development and operations with our COO, and leads growth, client satisfaction, and partnership efforts.
Brian is the original architect of the software. He oversees the group and stays active in product development, sales, implementations, and client support.
Gaurav manages software development and provides technical leadership — supporting existing clients, new features, and reporting.
Eric is a personal point of contact guiding clients through every phase — from sales to implementation to support — making sure the platform fits how they actually work.
Shane tests new features, reviews client implementations and data migrations, and supports users day to day.
Essam leads sales — engaging new clients to drive growth and working with existing partners to make sure their goals keep being exceeded.
Amber leads mobile app configuration and the Citizen Issue Reporter, and heads GIS and mapping work across client projects.
Corinne collaborates on implementations, data migration, and client support.
Maddie works with client GIS data and implementations, builds report configurations, and tests new features.
Lou develops and maintains new and existing features, shaping a customized user experience.
Gina keeps the organization running — accounting, HR, and marketing — working closely with the whole team.
Plus an on-call support team — support@traisr.com.
Talk to the people who build and support the platform — no layers in between.